SALES TAX
There is no sales tax collected on any order shipped outside of California. POH will collect the appropriate sales tax for orders shipped within the state of California. This will be added to your final total when placing your order.

SHIPPING POLICY
POH will arrange for your order to be shipped via the most dependable, quickest, and safe way possible. We work with common shipping companies such as UPS, FedEx, DHL as well as privately owned shipping companies specializing in white glove furniture delivery and assembly.

Please note that POH is not responsible for the furniture assembly, unless "White Glove Delivery" was selected during checkout as delivery method.

At the present time POH ships to addresses in the Continental United States. Shipping costs are only valid for addresses in the Continental United States. If you are interested in shipping your order to Hawaii, Alaska, or Canada please contact us to obtain a quote for additional shipping and/or duty charges that may apply. Please note that these quotes will be based on the destination of the shipment as well as the dimensions, weight and value of the items in question.

Deliveries can take an additional 1-4 weeks after the shipping date, depending on location. You can check the status of your delivery timeframe online through the carrier's web site or by telephone. Our carriers will contact you a day or two prior to arrival to set up a delivery timeframe with you.

If, after numerous attempts made by POH to deliver purchased goods and customer was not available to accept the delivery, we reserve the right to recall all merchandise for a full refund of the purchase price, less all shipping and handling costs that are incurred by the customer as a result. The same applies if a customer is not available to accept a delivery at a previously arranged time after an appointment had been scheduled and the delivery cannot be completed. In addition, orders for items with weights that are more heavy than usual or expected may need to be readjusted for extra unforeseen fees. No additional fees will be charged without notifying the customer and obtaining prior approval.

DELIVERY ACCEPTANCE INSTRUCTIONS
Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery.

It is critical that any damages that are visible at the time of delivery are noted on the delivery slip at the time of delivery and are accompanied by the customer's signature. Do not sign the BOL (bill of lading) that says in small print "Received In Good Condition" until you (or your agent like a moving & storage company) have inspected your furniture for damage. If the boxes containing the items appear damaged please mark this very clearly on the delivery slip. If you have ordered for the items to be assembled and have noticed any damages during the assembly process, please ensure to note this clearly while signing the assembly service paperwork. In the event that an item arrives damaged or defective please see our Return and Refund Policy.

In the event that you are not ready to accept delivery we will be happy to hold the merchandise in our warehouse at no charge for 7 business days. After this time passes your account will be charged a storage fee of 2% of the purchase price per day.

CANCELLATION POLICY
Once the order is placed with POH, we will submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Power of Home and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, we don't accept order cancellations once the 24-hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in e-mail receipt is correct. If the customer does not notify us of any changes within the 24-hour window POH will proceed with ordering the merchandise from the manufacturer. Any cancellation of the order after this point must be submitted in writing through our contact form. The customer may be responsible for any shipping and handling fees that may apply.

RETURN AND REFUND POLICY
Customer satisfaction is our top priority. You may return / exchange items purchased from Power of Home within 7 days. Returned items must be new and in un-used condition. All returns are subject to round trip shipping charges. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.

Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. If your shipment is damaged or defective, please notify us in writing through our contact form within 24 Hours following the receipt of your order. To help us resolve the situation we may ask you to e-mail photographs of the damages as well as a clear description depicting the damage to us. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged parts or item(s). You can be assured that we will do everything we can to correct all problems with minimal inconvenience to you.

Due to the nature of the furniture business, please note that POH cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the POH website may differ in color due to differences in the resolution of computer monitors. PO H always works with our partnering furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.

All prices and services featured on PowerofHome.com are optional with each retailer.

All items in this on PowerofHome.com are not necessarily displayed in every local retailer’s showroom. Consult your local retailer for pricing and availability. Online offers and shipping prices cannot be combined with Power of Home showrooms and are subject to restrictions and limitations.

WHITE GLOVE DELIVERY
Our White Glove Delivery service provides a two-man delivery, inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other)**. The shipper will also remove and dispose of all packaging.

*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

**For bedroom and dining room furniture White Glove Delivery service includes delivery to inside your residence to the room you choose and unpackaging only. Please contact us if you feel you need these services.